But the truth is, who we are goes beyond supplements. We embrace responsibility for our planet, from the soil that grows our food to the air that fills our lungs. That’s why we are leading the revolution of regenerative agriculture on our own farms and farms across the country.

Through partnerships with pioneers like Regenerative Organic Certified®, groundbreaking research with Rodale Institute, and widely-recognized certifications like B Corporation®, we are developing future-focused methods that have a positive impact on the soil and the environment. These methods help reduce atmospheric carbon, minimize waste and protect biodiversity — and they result in ingredients that are richer in essential vitamins, minerals and antioxidants than conventionally farmed food.

We are harnessing the power of incredible superfoods grown through regenerative practices. We are cultivating healthy people and a healthy planet. And, ultimately, we will save the world with superfoods.

The Position:

This position offers a great opportunity for an experienced, empathetic, and dependable customer experience professional. You will handle a high volume of digital tickets each day in a production-focused environment, blending support, education, and creative-thinking to guide customers along their health journey. The right candidate is tech-savvy, an excellent written communicator, and comfortable working independently while remaining highly reliable and accountable to team goals. Success in this role requires balancing empathy with efficiency, consistently meeting volume and quality expectations, and approaching every interaction with a “customer-first” mindset.

In this role you will:

• Provide customer support across digital channels, including email, live chat, social media, SMS, and online review platforms.

• Assist customers with order-related inquiries, including purchases, shipping, tracking, subscriptions, returns, refunds, and exchanges.

• Process operational support requests, including return labels, refunds, returns management, and dispute resolution.

• Educate customers on products, ingredients, and health and wellness topics to support informed purchasing decisions.

• Manage customer support activities across Amazon, TikTok Shop, and other marketplace channels.

• Monitor and respond to customer reviews and feedback, helping strengthen customer satisfaction and brand loyalty.

• Accurately document customer interactions and feedback within support systems and databases, including ticketing platforms and Specright.

• Partner with cross-functional teams to identify, escalate, and resolve customer experience issues.

• Serve as the voice of the customer by communicating trends, recurring concerns, and opportunities for improvement.

• Recommend and support process improvements that enhance operational efficiency and the overall customer experience.

• Prioritize and manage multiple responsibilities while maintaining accuracy and attention to detail in a fast-paced environment.

• Collaborate effectively with team members and departments across the organization to deliver a seamless customer experience.

Core Attributes:

• You are curious and are constantly challenging our own best practices (“There’s always a better way” mentality).

• You work well in a team environment.

• You roll up your sleeves and dig in.

• You are flexible and understand that change is constant.

• You have strong written and communication skills

• You are a proactive self-starter who is eager to play a key role in growing the Ancient Nutrition brand.

• You are organized and detailed.

• You have a can-do attitude and are an avid team player

CORE VALUES:

Run to win the race – do everything with excellence

Committed to constant growth – refine and improve self and work daily

Take ownership – take initiative

Be a purpose driven leader/team player – be reliable and responsible

Fight for one another and others – play as a team and works well with others

Benefits

Work is about what you do, not where you do it. Ancient Nutrition has many team members located near Nashville, TN but we are a fully remote company and are able to hire from across the US and Canada. Ancient Nutrition is a laid back, but fast-paced place to be. We work hard because we love what we’re building. No one breathes down your neck. We hire great people who don't need to be micromanaged.

We offer health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Unlimited Paid Time Off is a given for salary employees and a generous amount of paid time off accrual for hourly employees, both paid maternity and paternity leave are offered.

We are passionate about living healthy lives and offer free Ancient Nutrition products.

If you feel this role is meant for you, write us a killer cover letter telling us why you are the best fit, and why you want to work with us! We really do read them!