Client Strategy Manager, West

Attentive

Attentive

Operations
United States
Posted on Tuesday, February 13, 2024
About Attentive:
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
We are looking for a driven customer success person to join our team as a Client Strategy Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

Why Attentive needs you

  • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
  • Work closely with the executive team to translate customer feedback into specific product requirements

About you

  • 2-4 years of account management experience required, preferably at a marketing/software company
  • Located in MST/PST
  • Strong understanding in customer success techniques and strategies
  • Comfortable learning new software (for design, data management, and internal tools)
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools
  • Interest in startups, software and entrepreneurship
  • Experience managing and negotiating renewal and expansion opportunities
You’ll get competitive perks and benefits from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $76,000 - $100,000 annually
- This position is eligible for performance-based cash bonus or variable compensation
- This position is eligible for equity in the form of RSUs
#LI-NR1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.