TL;DR

Claim is a rapidly growing social rewards app backed by world-class investors like Sequoia Capital. We’re at the forefront of transforming how brands and customers connect online, redefining the future of shopping and advertising.

We're hiring a User Support Specialist to help power our user experience this summer. You’ll be on the front lines of support—responding to user inquiries, spotting trends, and helping ensure our users have a smooth and delightful experience on Claim.

This is a paid, hourly role from May 19th to June 30th (30–40 hours/week), with the potential to extend towards a longer-term opportunity. If you're organized, empathetic, and excited to learn at a fast-paced startup, we’d love to hear from you.

What We're Building

Claim is the most valuable way to experience the world around you.

Claim is a category-creating social commerce app. The platform pays consumers cash-back to eat and shop while matching brands with loyal customers.

Every week on the app during The Drop, Claim combines real-time purchase data and AI to Drop cash-back rewards (Claims) to our Gen Z user base, paying them back to visit QSRs, restaurants, coffee shops, and other brands they’ll love.

Claim transforms customer acquisition and retention for partner brands by offering a risk-free reward to acquire customers and bring them back until they’ve built a habit - guaranteeing ROI.

Consumers experience the magic of receiving cash back when they swipe their cards at partner brands like Sweetgreen, Blank Street, Levain, and more.

The platform’s unique pay-per-acquisition model offers marketers a risk-free growth channel with reliable results and real-world engagement.

On Claim, brands replace ads with rewards to win the hearts and wallets of the next generation.

This frictionless experience is the core of what makes Claim successful, so if you decide to interview, we’ll add you to the app so you can try it for yourself.

How Our Business Model Works

We charge brands when customers convert on their offers.

Today, marketers face significant challenges. Claim simplifies their path to acquiring loyal customers.

For marketers at restaurants and quick-service brands, reliably acquiring new customers is incredibly tough. Traditionally, they rely heavily on platforms like Meta, Google, or TikTok - channels that often leave them uncertain about true ad effectiveness and provide minimal control over acquisition costs for quality customers or "regulars". Marketers frequently express a strong desire to better understand and control store traffic while shifting spend away from these costly, opaque channels.

Claim addresses these exact pain points directly.

When users securely link their credit cards through Plaid, we gain insights into their purchase behaviors, including brands they love and those they haven't yet discovered. Leveraging this rich data, Claim matches brands to verified net-new customers poised to become regulars.

Brands using Claim can precisely set their cost-per-acquisition (CPA) for a consumer's first few purchases upfront by selecting their reward values and only pay Claim when they successfully acquire or retain a new customer. This pay-for-performance approach makes Claim more reliable, transparent, and cost-effective than traditional advertising platforms.

Simply put, Claim repurposes the majority of ad budgets directly into cash-back rewards for high-potential new customers, with Claim earning a small take rate on each purchase. It's a win-win scenario for everyone involved (except traditional ad platforms).

We are early on our journey to becoming a leading global rewards platform but we have paid our users millions of dollars to eat and shop, raised $20M from leading investors, and have partnered with some of the world's top brands, including Sweetgreen, Shake Shack, Blank Street Coffee, Gong Cha, Van Leeuwen, Levain, [solidcore], and many others. Our rapid adoption is a testament to marketers recognizing Claim’s tangible, immediate value in building a base of loyal, repeat customers.

Our Team

We think culture and values matter (a lot), so we recommend reading our culture doc.

We’re a close-knit team that’s ready to change consumer internet. The best way to learn about us is by reading our culture doc — we wrote this document together, and we’ve updated it as the company has grown. If the values resonate, you’ll likely enjoy working with our team.

We're fortunate to be backed by world-leading investors:

The Role

We’re looking for a User Support Specialist to help us deliver fast, thoughtful, and effective support to our users.

You’ll be the first line of communication for customers who reach out with questions, feedback, or issues—and you’ll play a key role in ensuring they have a smooth and positive experience on Claim.

This is a remote, part-time role running from May 19 through June 30, working 30–40 hours per week. You’ll spend the first week onboarding, then begin answering support cases directly. There may be an opportunity to extend beyond June.

What You’ll Do

• Respond to user inquiries via our support channels (email, in-app, etc.) in a timely and friendly manner

• Ensure we meet our internal response time targets (SLAs)

• Work with the User Support Team to escalate or resolve more complex cases

• Identify recurring issues or bugs and share insights with the broader team

• Help shape our support documentation and internal processes as needed

Structure/Commitment

• Schedule: 30+ hours per week (flexible hours, but daily availability expected)

• Start Date: May 19th

• End Date: June 30th, with potential for extension

• Location: Remote

• Pay: Hourly (rate based on experience)

About You

You’re a good fit if you…

• Are highly organized, reliable, and able to manage multiple tasks in a fast-paced environment

• Have excellent written and verbal communication skills, with a clear and concise style

• Are proactive and solutions-oriented, with strong problem-solving skills and sound judgment

• Are empathetic, patient, and committed to delivering a high-quality experience to every user

Bonus points if you…

• Are an active Claim user

• Have worked with support teams or in a customer service environment

One More Thing

We realize the confidence gap and imposter syndrome might discourage amazing candidates from applying. Every job description is a wish list, so please reach out if this role really excites you.