Why You Should Join Claim

You should join Claim for the people.

We aspire to build the best team of the 2020s. Just like PayPal in the 90s, Google in the 00s, and Stripe in the 10s, we want to be known as "a place where it's good to be from." If you join us, we promise to be the best place to grow your career — with the best people you've ever worked with.

There's a reason this section is at the top: it's the most important to us. If it's the most important to you too, we hope you'll keep reading.

What We're Building

Claim is the most valuable way to experience the world around you.

Claim is a category-creating social commerce app. The platform pays consumers cash-back to eat and shop while matching brands with loyal customers.

Every week on the app during The Drop, Claim combines real-time purchase data and AI to Drop cash-back rewards (Claims) to our Gen Z user base, paying them back to visit QSRs, restaurants, coffee shops, and other brands they’ll love.

Claim transforms customer acquisition and retention for partner brands by offering a risk-free reward to acquire customers and bring them back until they’ve built a habit - guaranteeing ROI.

Consumers experience the magic of receiving cash back when they swipe their cards at partner brands like Sweetgreen, Blank Street, Levain, and more.

The platform’s unique pay-per-acquisition model offers marketers a risk-free growth channel with reliable results and real-world engagement.

On Claim, brands replace ads with rewards to win the hearts and wallets of the next generation.

This frictionless experience is the core of what makes Claim successful, so if you decide to interview, we’ll add you to the app so you can try it for yourself.

How Our Business Model Works

We charge brands when customers convert on their offers.

Today, marketers face significant challenges. Claim simplifies their path to acquiring loyal customers.

For marketers at restaurants and quick-service brands, reliably acquiring new customers is incredibly tough. Traditionally, they rely heavily on platforms like Meta, Google, or TikTok - channels that often leave them uncertain about true ad effectiveness and provide minimal control over acquisition costs for quality customers or "regulars". Marketers frequently express a strong desire to better understand and control store traffic while shifting spend away from these costly, opaque channels.

Claim addresses these exact pain points directly.

When users securely link their credit cards through Plaid, we gain insights into their purchase behaviors, including brands they love and those they haven't yet discovered. Leveraging this rich data, Claim matches brands to verified net-new customers poised to become regulars.

Brands using Claim can precisely set their cost-per-acquisition (CPA) for a consumer's first few purchases upfront by selecting their reward values and only pay Claim when they successfully acquire or retain a new customer. This pay-for-performance approach makes Claim more reliable, transparent, and cost-effective than traditional advertising platforms.

Simply put, Claim repurposes the majority of ad budgets directly into cash-back rewards for high-potential new customers, with Claim earning a small take rate on each purchase. It's a win-win scenario for everyone involved (except traditional ad platforms).

We are early on our journey to becoming a leading global rewards platform but we have paid our users millions of dollars to eat and shop, raised $20M from leading investors, and have partnered with some of the world's top brands, including Sweetgreen, Shake Shack, Blank Street Coffee, Gong Cha, Van Leeuwen, Levain, [solidcore], and many others. Our rapid adoption is a testament to marketers recognizing Claim’s tangible, immediate value in building a base of loyal, repeat customers.

Our Team

We think culture and values matter (a lot), so we recommend reading our culture doc.

We’re a close-knit team that’s ready to change consumer internet. The best way to learn about us is by reading our culture doc — we wrote this document together, and we’ve updated it as the company has grown. If the values resonate, you’ll likely enjoy working with our team.

We're fortunate to be backed by world-leading investors:

Who You Are

You're a sharp, strategic thinker who loves building trusted relationships, solving puzzles, and turning chaos into clarity. 

You’re highly organized, have managed high-value accounts, planned and led onsite meetings, and translated business needs into plans of action. You get excited about aligning goals, fine-tuning processes, fixing what’s broken, and going deep with partners who care as much about outcomes as you do. You’re energized by ownership, driven by data, and comfortable balancing daily execution with long term strategic thinking.

Team Mindset & Mission Orientation

You thrive in fast-moving, high-responsibility environments where the work matters and the impact is real. At Claim, you’ll help power the next generation of hospitality growth, partnering directly with restaurants to turn new customers into loyal regulars. If you love organization, data, and restaurants — and want to help restaurants grow through thoughtful strategy and meaningful relationships — read on.

Curiosity

You’re the kind of person who wants to know how and why things work. You’re always looking for new ways to deliver value, simplify complexity, identify growth opportunities, and deepen engagement. Whether it’s a product update, a process redesign, or a new idea from a partner, you’re eager to learn and even quicker to act.

Ownership

You treat your accounts like your own business. From onboarding to expansion, you’re the primary point of contact, the strategic lead, and the steady hand. You anticipate needs, solve problems before they escalate, and stay laser focused on driving success for your partners.

Data Storyteller

You take complex data and turn it into actionable insights. At Claim, we help our brand partners grow by matching them to the best possible customers. If you look at a brand’s performance data on Claim, you should be able to quickly summarize the results, any takeaways, and any potential improvements for your partners.

Adaptability

You’re comfortable navigating shifting priorities and ambiguity. You know when to escalate, when to dig in, and when to zoom out. You balance structure with flexibility, and you lead through change without losing sight of what’s best for the partner.

Willingness to Grow

You want more than a set of boxes to check; you want meaningful challenge. The right person will help shape the future of partner success at Claim, supporting everything from executive relationships and cross-functional strategy, to playbook creation and execution.

What Skills You Bring

You have 3 – 5 years of experience in customer success, strategic account management, or consulting, ideally with a B2B SaaS product or platform used by brick-and-mortar operators. 

You're excellent at managing relationships, digging into data, and navigating cross-functional orgs to get things done. You’ve led customer conversations across the c-suite, sales, marketing, product, and operations, and you know how to communicate and drive impact for multiple stakeholders.

Requirements

3–5 years of experience managing large, strategic accounts, ideally with a B2B SaaS or a hospitality-focused marketing product.

Bias for action: You’re a proactive force for our partners, always looking out for ways to help them grow.

Proven ability to build trusted and authentic relationships across different levels, from operators to executives.

Experience leading QBRs and onsite strategy sessions.

High fluency in customer communication across phone, email, video conference, and in-person settings.

Strong data orientation; you’re comfortable with dashboards, OKRs, and performance analysis.

Cross-functional experience working with product, sales, marketing, and operations to deliver favorable customer outcomes.

Comfort with travel for strategic onsite visits.

Your passion for the restaurant industry is only equaled by your passion for detail.

Nice to Haves

Previous experience in hospitality.

Familiarity with platforms such as HubSpot, Slack, Hex, Notion, and NPS tools.

Experience with customer onboarding and change management.

You’ve helped build or scale a customer success or account management function before.

Eye for product-led-thinking in the form of turning partner feedback into tangible roadmap recommendations or improvements.

Location

We love the momentum that comes from working together in person. For this role, we’re prioritizing candidates based in New York City, with flexibility for 3 days a week in-office alongside other members of the team.

One More Thing

We know that confidence gaps and imposter syndrome can hold amazing people back. Even the best job description can turn into a wishlist. If this role excites you, but you don’t meet every single bullet, we still want to hear from you.

What You’ll Do

You'll be the face of Claim to our valued restaurant partners; the buck stops with you, and you’ll breakdown internal and external barriers to serve your customer.

Ensure our customers succeed with Claim. You’ll build long term value and be instrumental in shaping customer strategy.

Lead and optimize customer onboarding and be the internal source of truth.

Plan and run strategic, value-packed QBRs that not only review past progress, but identify areas of opportunity going forward.

Analyze data for insights and deliver strategic recommendations to improve account performance and reach desired outcomes inline with customer KPIs.

Travel for in-person strategic meetings and industry events, representing Claim with executives, partners, and operators alike.

Build a highly efficient, scalable account management practice that prioritizes customers via valuable and actionable insight and recommendations.

Stay organized. Your finger will be on the pulse of all things account management.

How We Interview

We keep it human, and we interview fast because we value your time. 

Here’s what to expect:

Intro Call (25 min): Let’s make sure the fit feels good on both sides.

Team Conversations (30 min each): Meet people you'd work closely with and dig into collaboration, ownership, and mindset.

Take-Home Assignment (2–3 hours): A short, practical exercise that mirrors the real work.

Presentation & Deep Dive (1 hour): Walk us through your assignment and talk through how you’d approach this role.

References: We’ll ask for 2–3 people who’ve seen you in action.

Decision: We move quickly and stay transparent throughout the process.

How We Compensate

We compensate well because we want to work with great people.

Salary: The anticipated salary range for this role is $90,000 - $100,000 + commission. Within the range, individual pay is determined by several factors including job-related skills, experience, and relevant education or training.

Equity: We want each teammate to feel and act like an owner, so we offer competitive equity packages to all employees.

Health Coverage: Claim offers high-quality plans for medical, dental, and vision insurance.

Retirement Matching: We offer 401k match to make sure we can help you reach your retirement goals.

Three Weeks of Vacation: Startups can be intense and we all need to recharge, so we allow for up to 15 days of vacation during the calendar year.

Compensation Range: $90K - $100K