Role: Dental Pro Associate Account Manager
Location: Remote (United States)
Department: Dental Professional Sales
Reports to: Director, Dental Professional Channel
Employment Type: Full-Time, Exempt

Who We Are: Founded by two sisters — a dentist and an artist — COCOLAB is reimagining oral care. We create high-performance, dentist-designed products that rebuild, nurture, and bring joy to everyday routines. Our mission is to turn oral wellness into something people actually look forward to — delivering a daily hit of dental dopamine through thoughtful design, quality ingredients, and products that truly work.

We are a fully remote team spread across the U.S., brought together by a shared commitment to excellence, collaboration, curiosity, and care. We move fast, stay connected, and take pride in building something meaningful together.

The Role: We’re looking for a Dental Pro Associate Account Manager to join our growing Dental Professional channel and help expand our presence within dental offices nationwide. In this role, you’ll own and grow a portfolio of dental professional accounts, driving revenue through proactive outreach, relationship building, and consistent account engagement. This is a sales-forward role focused on pipeline development, account growth, and long-term customer partnerships. You’ll identify upsell and cross-sell opportunities, reactivate dormant accounts, and partner closely with customers to help them get the most value from COCOLAB’s product portfolio. While delivering a high-touch customer experience is critical, the primary objective of this role is driving growth and revenue expansion. This position is ideal for someone early in their sales or account management career who is motivated by hitting goals, building relationships, and developing commercial skills in a high-growth environment.

What Success Looks Like:

• Consistent revenue growth across a portfolio of dental professional accounts.
• Strong engagement and ordering frequency within assigned accounts.
• Successful reactivation of dormant or underperforming customers.
• Well-managed sales pipeline with clear opportunity tracking.
• High customer satisfaction through responsive communication and support.
• Strong relationships built on trust, credibility, and consistent value delivery.

What You’ll Do

Account Management & Revenue Growth:

• Own, manage, and grow a portfolio of active dental professional accounts.
• Drive engagement, ordering frequency, and revenue through proactive outreach.
• Identify and execute upsell and cross-sell opportunities across the product portfolio.
• Monitor customer ordering patterns and engagement metrics to uncover growth opportunities.
• Reactivate dormant customers and rebuild long-term relationships

Sales & Pipeline Development

• Build and manage a healthy pipeline through outbound outreach, follow-ups, and account expansion strategies.
• Track opportunities and customer interactions in CRM tools to maintain accurate forecasting and reporting.
• Partner with leadership to execute growth initiatives across the Dental Professional channel.

Customer Experience & Support

• Manage inbound support requests and inquiries from dental professionals with professionalism and care.
• Ensure timely resolution of orders, account issues, and general questions.
• Deliver a thoughtful, high-touch experience that strengthens customer loyalty and brand advocacy.

Field & Event Support

• Attend up to 8 dental conferences annually to support sales efforts, strengthen relationships, and drive new account growth.

What You’ll Bring

• 1–3 years of experience in sales, account management, or customer support, preferably in a B2B environment; Experience in a clinical or dental hygiene role, a plus
• Strong written and verbal communication skills.
• Comfort with CRM tools such as Salesforce or HubSpot.
• Experience working with customer support systems like Zendesk.
• Strong working knowledge of Excel, Google Sheets, and Google Workspace.
• High level of organization, follow-through, and attention to detail.
• Ability to work independently and thrive in a fast-paced, remote-first environment.
• A growth mindset, strong work ethic, and enthusiasm for building customer relationships.

What We Offer:

• Competitive Salary: $60,000 + Monthly Commission Structure
• Remote-First: We take pride in staying connected, no matter the distance, while delivering high performance and getting results.
• Health, Dental, & Vision Insurance: PPO Plans that give you in and out of network coverage to meet you where you are seeking care.
• FSA: Eligible Health Expense & Dependent Care.
• Unlimited PTO & Sick Time: No waiting period and we actually want you to use it! The average Cocofloss team member took between 15–20 days off last year.
• 12 Paid Company Holidays: We close up shop for Federal Holidays each year.
• Fully Paid Parental Leave: Up to 12 Weeks paid at 100% after 1 year of employment.
• Betterment 401k: Start saving for retirement after 90 days in your role with an employer match.
• New Hire Tech Budget: Choose the best work device for you and we’ll cover the cost.
• Wellness Reimbursement: $75 a month for you to take care of you.
• Product Discounts: Keep yourself stocked with our award-winning lineup.

Equal Employment Opportunity Statement:
COCOLAB is an equal opportunity employer and is committed to creating an inclusive, diverse, and accessible workplace. We do not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, family status, pregnancy or related medical condition, disability, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. We encourage applicants from all backgrounds to apply.
In accordance with applicable law, COCOLAB will provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs or practices. If you require assistance or a reasonable accommodation at any stage of the application or interview process, please contact help@cocolab.com, and we will work with you to meet your needs.