Application Support Specialist

Crunch Fitness

Crunch Fitness

Customer Service
Austin, TX, USA
Posted on Wednesday, June 12, 2024

Job Details

Description

APPLICATION SUPPORT SPECIALIST

IT Analyst

Full Time, Salary Position

Job Family: HQ Support

Location: Austin, Tx HQ - in office position

Reports to: IT Manager

Looking for an Application Support Specialist who will manage enterprise-wide applications at Crunch Fitness - Undefeated Tribe.

Undefeated Tribe is an official franchise of Crunch Fitness based in Austin, TX. The Undefeated Tribe is expanding the Crunch Fitness brand across Texas and Oklahoma over the next two years and will be inviting over 500 individuals to join their team to help their community experience fitness, wellness, relaxation, and recovery.

From our clubs to headquarters, Undefeated Tribe is a collaborative, fast-paced, and engaging place to work. It’s vital to our success to continue to take risks and think big. This takes tons of hustle, creativity, and boldness. The Undefeated Tribe strives to enrich the lives of others through the power of well-being.

Position Overview

The Application Support Specialist is responsible for the provisioning and deprovisioning of employee access, ensuring efficient configuration and management of enterprise-wide applications, and developing processes for role-based access. This role involves close collaboration with HR, hiring managers, and IT teams to support the integration and maintenance of applications within the organization's infrastructure.

Responsibilities

  • Employee Provisioning/Deprovisioning: Manage the provisioning and deprovisioning of employee access, including handling job changes and ensuring accurate permissions are assigned.
  • Application Expertise and Configuration: Responsible for configuring new club setups within these applications. Serve as an applications expert for the following enterprise-wide apps: ABC/Ignite, Woven, Sunlync, Okta, Google, Camera Systems
  • Access Management: Build and maintain processes for access by role, ensuring they are updated as new roles are developed within the organization. Document manual application access outside of Okta.
  • Application Integration: Identify applications that need integration with UKG and/or Okta. Collaborate with MSP to develop and implement integration plans.
  • Collaboration with HR and Hiring Managers: Work closely with HR and hiring managers to define access requirements for new roles. Ensure seamless onboarding and off-boarding processes.
  • Laptop Provisioning: Collaborate with MSP to provide company-issued laptops.
  • Quarterly Review: Conduct quarterly login reviews of application users to ensure access is appropriate and up-to-date.

Required Skills & Experience

  • 2 years of relevant experience required.
  • Proven experience in application support or a similar role.
  • Expertise in managing and configuring enterprise applications such as Okta and Google.
  • Strong understanding of access management and role-based access control.
  • Experience with application integration and working with IT teams.
  • Excellent communication and collaboration skills.
  • Detail-oriented with strong organizational skills.
  • Proficiency in enterprise application management.
  • Strong problem-solving skills.
  • Ability to develop and document processes.
  • Familiarity with identity management and access control solutions.
  • Proficient in using and configuring Okta and Google Workspace.
  • Knowledge of IT infrastructure and laptop provisioning.

Physical Requirements

  • Requires extended use of computer and peripheral equipment.
  • Prolonged stints of sitting working in an office/home office environment.

Education Requirements

  • High school diploma or GED required
  • Bachelor's degree business information systems preferred

Compensation (Salary)

  • $65,000 - $75,000 (depending on experience)
  • No bonus offered for this position

Benefits

  • Salaried Flexible PTO
  • Subsidized health insurance coverage (health, dental, vision) for full time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Bonus opportunity (personal and company based for designated roles)
  • Free gym membership

Travel

No travel required

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

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