Location: NYC

About Daily Harvest

At Daily Harvest, we take care of food, so food can take care of you. We're committed to helping you nourish your body while taking care of the planet. How? By making it easy to eat more real, unrefined, and sustainably sourced fruits and vegetables every day. Our team is collaborative, driven, and future-thinking. We're constantly learning, experimenting, and iterating, and celebrate failure just as much as success. We take risks, try new things, and we get things done. We love adaptogens and cruciferous vegetables but never say no to cake. Everything we do, we do in the service of our community.

Position Overview

As the Fulfillment Associate at Daily Harvest, you will play a pivotal role in ensuring the smooth operation of our fulfillment processes and maintaining strong partnerships with our parcel carriers and fulfillment centers. Your attention to detail, proactive approach, and expertise in logistics will contribute significantly to optimizing supply chain efficiencies and enhancing overall customer satisfaction.

What you’ll do:

• Review and approve invoices from our fulfillment centers, dry ice suppliers, and parcel carrier partners
• Ensure accuracy and compliance with our financial processes and promptly resolve any discrepancies
• Place purchase orders for dry ice and dry packaging to maintain adequate stock levels and minimize disruption to the fulfillment process
• Partner with Strategic Finance to ensure we have a long-range dry ice and order forecasts are shared with our fulfillment center and dry ice partners to establish planning on their behalf to successfully manage demand
• Establish and nurture strong relationships with parcel carrier partners to ensure seamless coordination and reliable delivery services
• Monitor daily parcel performance, track delivery metrics, and promptly address any areas of concern to enhance delivery speed and reliability
• Handle order processing inquiries and concerns
• Reconcile order fulfillment for Amazon and Shopify test orders within Netsuite
• Tackle various ad-hoc requests related to operations with a proactive and results-driven approach, effectively addressing challenges as they arise
• Collaborate with relevant teams in project managing supply chain-related projects to drive continuous improvement within the organization

Who you are:

• Ability to analyze data related to fulfillment operations, including invoice details, purchase orders, and delivery metrics, to identify trends and areas for improvement
• Proficiency in using analytical tools or software to extract meaningful insights from logistics data
• Clear and effective communication with internal teams, fulfillment centers, dry ice suppliers, and parcel carriers to ensure smooth coordination and resolution of any issues
• Ability to articulate logistics concepts and requirements to team members and stakeholders with varying levels of expertise
• Proven track record of effectively addressing operational challenges and resolving issues in a fast-paced environment
• Ability to think critically and propose creative solutions to improve supply chain efficiencies and enhance customer satisfaction
• Willingness to adapt to changing priorities and evolving business needs in a dynamic startup environment
• Ability to multitask and prioritize tasks effectively to meet deadlines and achieve organizational goals
• Demonstrated ability to collaborate effectively with cross-functional teams, including Planning, Strategic Finance, Logistics, and Operations, to drive alignment and achieve shared objectives
• Willingness to support colleagues and contribute to a positive work culture characterized by teamwork and mutual respect

The anticipated annual base salary range for this role is $65,000 - $85,000. Actual compensation will be commensurate with experience, qualifications, knowledge, and skills.

Benefits:

• Unlimited PTO Plan + flexible working hours
• Equity participation + 401K
• Competitive medical, dental, + vision insurance
• Fun IRL + virtual quarterly team events, happy hours, + DH team gatherings to celebrate our co-workers
• Ancillary benefits: Commuter, Citi Bike discounts, + Health & Wellness Perks
• Annual company retreat
• Unlimited Daily Harvest in the office to keep you hustling, not hangry (...always stocked)
• In-office access to everything we create (including recipes in development)

At Daily Harvest, our mission is to take care of food, so that food can take care of you. And it wouldn't be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, color, religion, military or veteran status, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability or genetic information. These are our guiding principles and apply across all aspects of employment

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