Director, Information Technology
New York, NY, USA
Posted on Thursday, October 19, 2023
Rowan has completely reimagined the ear piercing experience and revolutionized the traditional mall-based model. All our piercings are performed exclusively by licensed Nurses. All of Rowan's products are hypoallergenic. Our priority is to offer a fun, celebratory, and safe piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!
Rowan is looking for a Director Information Technology who brings prior experience in retail planning, analysis, and report development. Ideal candidates will possess a solid knowledge of the retail space, finance, and business acumen. Reporting directly to the CFO and managing our Technical Lead and Data Analyst, you will be responsible for partnering with vendors, leadership and key stakeholders on systems and business needs and analyzing data, reviewing current systems and reporting, and making recommendations that will enhance information flow and drive results.
What you'll do:
- Leading and managing the IT department to ensure the effective delivery of IT services and support to the organization.
- Evaluate existing and potential new systems for business needs and enhancements.
- Developing and implementing IT strategies and policies that align with the organization's goals and objectives.
- Overseeing the design, development, and implementation of IT systems and infrastructure, including hardware, software, and network systems.
- Developing and managing IT budgets, ensuring that resources are allocated effectively to support business needs.
- Ensuring the security and integrity of the organization's data and IT systems, including implementing cybersecurity measures and disaster recovery plans.
- Collaborating with other departments to understand their technology needs and ensure that IT solutions are aligned with their requirements.
- Leading the evaluation and selection of third-party vendors and technology solutions, ensuring that they meet the organization's needs and are cost-effective.
- Managing relationships with key stakeholders, including vendors and internal departments.
- Staying up-to-date with industry trends and best practices in IT, and sharing this knowledge with team members.
- Leading and developing IT staff, providing guidance, training, and performance feedback to ensure that they have the skills and knowledge necessary to support the organization's needs.
- Perform statistical modeling and descriptive analysis to interpret data and derive actionable insights to support business need
- Analyze gaps and trends in the data and report on and recommend solutions based on findings
- Develop business intelligence dashboard to measure performance metrics, business drivers, and present it to business partners
- Work with Rowan implementation partners to support and perform ongoing maintenance of the company's NetSuite system as well as lead future improvements and integration projects.
Experience you'll bring:
- Experience working with multi-site retail locations, ideally more than 50 locations and eCommerce (omnichannel). Brick and mortar, service oriented retail operator. Health and wellness space / service based model.
- 10 years of experience in IT, with a proven track record of managing IT systems and infrastructure.
- Prior experience with Netsuite required.
- Strong technical knowledge of IT systems, including hardware, software, and network systems.
- Proficient knowledge of Zenoti (booking platform), NetSuite and Celigo, Shopify, Google Suite
- Prior experience working with business analysis and reporting tools and inventory management software.
- Experience with tech platforms to facilitate appointment driven models and use of data for selling.
- Familiarity with a variety of technology platforms and solutions, including cloud computing, cybersecurity, and data analytics.
- Understanding of IT project management methodologies, including Agile, Waterfall, and Scrum, with the ability to lead cross-functional teams to execute IT initiatives.
- Experience managing IT budgets, ensuring that resources are allocated effectively to support business needs.
- Knowledge of cybersecurity threats and best practices, with the ability to develop and implement effective cybersecurity measures.
- Familiarity with compliance regulations, and the ability to ensure that IT systems comply with these regulations.
- Strong leadership skills, with the ability to lead and develop IT staff, providing guidance, training, and performance feedback to ensure that they have the skills and knowledge necessary to support the organization's needs.
- Excellent communication skills, with the ability to communicate complex technical information to non-technical stakeholders, and to collaborate effectively with other departments to understand their technology needs and ensure that IT solutions are aligned with their requirements.
- The anticipated annual base salary for this position is $150,000 - $200,000
Full-Time Benefits and Perks:
- Medical/Dental/Vision Health Plans
- Ancillary benefits - EAP, Life, AD&D, Hospital and Accident coverage
- Long-term Disability
- 401k and Roth IRA Plans
- Paid Parental Leave
- Open PTO policy
- Employee discounts on our amazing products!
About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.
Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!