Senior Facilities Manager
Hey Rowan
Operations
California, USA
Posted on Oct 10, 2025
At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!
Rowan is seeking a Senior Facilities Manager to support our growing store fleet (currently 90+ locations). This position entails the supervision of store maintenance and collaboration with third-party vendors, Studio Managers/District Managers, and contractors to detect issues and devise fixes. The Senior Facilities Manager will require coordinating with external resources, vendors, and suppliers to improve processes and oversee store facilities maintenance, including cleaning and mechanical, electrical, plumbing, and fire protection systems.
What you'll do:
- Manage, coordinate, and communicate with external resources including vendors and suppliers, to improve processes, reduce cost, and execute efficiently. Helps source and select appropriate vendors to meet the needs of each specific project or work order.
- Perform administrative duties, including but not limited to contract management, invoice management, asset management, maintaining vendor records, reviewing service proposals and negotiating.
- Coordinate and follow through to completion all works related to maintenance and repair to maintain proper function of all equipment within all company’s facilities with an important focus on maintaining brand image.
- Collaborate with landlords to ensure the proper party is addressing necessary repairs and maintenance per the lease agreement.
- Maintain a safe work environment for all employees in compliance with safety regulations and company specifications.
- Monitor the status of your studio portfolio, including all assets, identifying investments needed and actions necessary to secure the customer experience meets quality standards.
- Manage projects such as: HVAC upgrades, store layouts changes, furniture changes, full store repaints, installation of capsules/pop-up stores, etc.
- Support capital expenditure & minor works projects in partnership with Store Design & Construction team.
- Collaborate with Construction for a smooth transition from construction complete to the Facilities team, and provide Operational input for new studios and remodels in order to secure long-term cost and quality levels.
- Partner with Finance to monitor and control facilities spending and coordinate work against budget.
- Proven experience implementing and managing a facilities work order platform across a multi-site organization, including vendor adoption, process rollout, and ongoing optimization.
- Support all after hours and weekend needs to ensure optimal and safe facilities operations.
What you bring to the table:
- Minimum 5-7 years of progressive facilities management or project management experience in a multi-site retail, hospitality, or consumer environment.
- Bachelor's degree in Engineering, Facilities Management, Architecture, and/or related field a plus
- Skilled at reading and interpreting as-built drawings and construction documents.
- Advanced proficiency with software tools (Google Suite, Excel, PowerPoint, Adobe, etc.)
- Demonstrated expertise with building systems and vendor/landlord management.
- Strong ability to balance hands-on problem solving with managing multiple projects across locations.
- Highly organized, detail-oriented, and able to independently prioritize competing demands.
- Excellent communicator with the ability to collaborate across internal teams and external partners.
- A proactive, resourceful mindset with the ability to anticipate and solve issues before they escalate.
- Ability to work in PST timezone.
- Able to travel (Up to 25%)
About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.
Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).