The Future of Beauty Is Here. And It's Thrilling. We're looking for innovative thinkers and rebellious spirits to join our team.

We are looking for an Account Services Manager to play an important role with both Sales & Operations teams by managing all aspects of order processing for its wholesale customers. This role will have a deep understanding of order management in the lens of processing B2B orders, routing, invoicing, RTVs, and aligning daily with our 3PL/warehouse. The ideal candidate is hard-working, has experience in fast-paced environments, and maintains high standards in order accuracy and timeliness.

How You'll Contribute

• Spend 2-3 days per week in the Kosas office (the Hub) located in El Segundo
• Take full ownership of order management, utilizing Netsuite for both manual and EDI data entry while ensuring accurate allocation for quantity fulfillment
• Serve as a key liaison between the warehouse and internal teams, ensuring seamless order processing to meet month end requirements
• Consolidate order status data from Netsuite and prepare detailed weekly and monthly reports for the Sales & Operations teams
• Monitor inventory levels and identify stock shortages, proactively reporting on future fulfillment opportunities
• Collaborate with the warehouse team to ensure timely pick, pack, routing, and transportation of orders.
• Resolve any discrepancies in order processing, pricing, and invoicing to maintain accuracy and customer satisfaction
• Oversee the timely transmission of invoices and account statements via email and EDI.
• Investigate and reconcile any discrepancies in EDI transmissions, invoices, and RTV (Return to Vendor) transactions
• Provide supporting documentation to Wholesale customers upon request, including bills of lading, proof of delivery, and invoice copies
• Alert the Finance and Sales teams when a customer’s past-due balance requires suspension or credit line reduction
• Review, negotiate, and approve or deny customer chargebacks, ensuring that supporting documentation for disputed chargebacks is provided
• Process and track gratis, PR, Marketing, and Sampling requests, ensuring proper documentation and timely follow-up

What You'll Bring

• BA/BS degree in Finance or Business
• Minimum 2-3 years of experience in EDI order processing, invoicing, and working with a 3PL/warehouse
• Experience with NetSuite is required
• Experience with management of shipping vendors
• Intermediate to advanced Excel skills - able to demonstrate comfort with vlookups, pivot tables, filtered lists, subtotals, if, sum if, etc.

Who You Are

• Passion for the Beauty industry; Experience with Sephora is a plus
• Ability to streamline functions and passion to learn and grow
• Function effectively in a fast-paced environment, managing high priority items in a timely manner

What We Offer

• Company paid medical benefits
• Flexible spending account options
• 401k with employer contribution
• Flexible paid vacation
• 40% off Kosas products

The range of base salary for this full-time position is between $85,000-$115,000 per year. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as experience, skillset, education, and work location.

Kosas is committed to creating an inclusive environment for all employees and proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.