At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like John Lewis, Chico's, Yeti, AllSaints, and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.

We are looking for a full-time Solutions Consultant to join our Product Team with a focus primarily on the UK market working in our US/EMEA Solutions Consulting team.

The Role:

This role sits at the intersection of sales, solution design, and customer advisory. You will act as a trusted advisor to both customers and internal stakeholders, owning complex solution engagements from discovery through deal closing and handover. It’s a fast-paced, high-impact role for someone who thrives on solving real business problems with technology.

As a digital first company, we offer greater flexibility in working location. Therefore, you can work from our London office, or remotely within the UK.

What you will do:

• Own end-to-end solution design for mid-market and enterprise opportunities, from deep discovery through tailored demos, value articulation, and technical validation.

• Act as a trusted advisor to senior customer stakeholders, translating complex business challenges into scalable parcelLab solutions across Engage, Retain, and Convert.

• Lead product demos and solution workshops, adapting narratives to different industries, maturity levels, and buyer personas.

• Partner closely with Sales to shape deal strategy, influence qualification, and support pricing and commercial positioning.

• Take ownership of RFP and complex proposal responses, defining solution scope, architecture, and differentiation.

• Collaborate cross-functionally with Sales, Engineering, Implementation, and Customer Success to ensure feasibility, smooth handovers, and long-term customer success.

• Bring structured feedback from the field into product discussions, helping influence roadmap priorities and messaging.

What we are looking for:

• 5+ years of experience in Solutions Consulting, Sales Engineering, or a comparable customer-facing role within a SaaS or technology environment.

• Proven experience working on complex, multi-stakeholder deals, ideally within e-commerce, retail, logistics, or enterprise platforms.

• Strong ability to translate business outcomes into technical solutions, architecture, integrations, and data-driven workflows.

• Confidence leading conversations with both technical and non-technical stakeholders, including senior decision-makers.

• A consultative mindset: you ask the right questions, challenge assumptions, and focus on long-term value rather than short-term wins.

• Fluency in English (German or other European languages are a plus).

• Legally authorised to work in the location you apply from.

Bonus Points:

• Bachelor’s degree in a technical or business field (or equivalent experience).

• Experience in a fast-growing SaaS company or start-up.

• Additional language skills.

Why join parcelLab:

• You’ll join a passionate and collaborative global sales team with plenty of room to grow

• Competitive salary + commission + benefits

• Exposure to high-growth accounts and verticals

• A culture that values

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

parcelLab’s platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It’s all in a day’s work for us:

• Monitor over six million shipments per day

• 175+ countries across the globe use our tracking pages

• 1000+ brands use parcelLab for their post-purchase experience

• Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD

• 150+ employees around the globe, driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.

Department

Product

Role

Senior Solutions Consultant

Locations

London Office & UK remote

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