We're a B2B SaaS company, providing car washes with all the tools they need to transition to a subscription model. Modern car washes are fully-automated tunnels that can wash over 200 cars/hr, and they are moving from selling single washes to all-you-can-wash subscriptions. We are giving this $15bn underserved market the tools to manage and grow their subscription revenue.

We are a small team, who just raised our Series B from VMG Technology in addition to our Series A from Founder's Fund and Bedrock Capital. We are currently installed at over 3,000 car washes nationally helping to manage more than 8 million car wash memberships. What we've built so far is just the beginning. Get to be part of the founding DNA of building a great product, a great culture, and a great company!

A Day in the Life

We are seeking a driven, intellectually curious candidate who is excited to work at a fast-growing startup.

As the Software Engineer responsible for support tooling, you will be working in close collaboration with the engineering & support teams to respond to internal requests/bug reports and you will be making technical contributions to the core products to make them easier to support and improve overall usability.

This role involves balancing technical support responsibilities for internal stakeholders and investing time to improve debugging tools.

A typical day for this role at Rinsed includes:

Write code that is efficient, clean, simple, easy to read and well tested
Work closely with members of the support and engineering teams to diagnose reported issues, document findings and implement solutions through bug fixes and/or product enhancements
Analyze requirements, follow up with stakeholders and communicate product changes internally
Collaborate cross-functionally and externally to build and improve Rinsed products

About You

You are driven, self-disciplined and naturally curious. You’re a strong collaborator who is transparent about progress on tasks, seeks feedback early and often, and works effectively with the team. You’re pragmatic and have a bias for action. You’re willing to implement quick solutions (even if imperfect) to address issues in the short term while keeping in mind necessary follow-up work to ensure the long term stability and quality of our software. You’re comfortable in a role that requires frequent communication cross-functionally and proactive outreach to gather necessary context.

You bring the following experience and expertise:

3+ years of experience in software development roles, preferably full stack
Familiarity with Ruby, Rails, Postgres, JS, RSpec (or comparable testing frameworks)
Proficient with SQL
Experience working on a mature SAAS product with good understanding of CI/CD, testing and general best practices

Our Investment in You

Work closely with senior engineers and leadership to drive initiatives forward.
By joining as the first engineer dedicated to enabling support, you will have the opportunity to own this domain and shape the future of our technical support tools & processes
Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.
An incredible team with a great blend of hustle, productivity, and fun

The estimated annual cash salary for this role is $160,000 - $180,000. This position is also eligible for incentive stock options, subject to the terms of applicable Rinsed plans. Rinsed provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as we factor in specific location when benchmarking compensation for most roles, (b) individual candidate skills and qualifications, and (c) individual candidate experience. We leverage current market data to determine compensation, and reserve the right to modify this information at any time, subject to applicable law.

Rinsed embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact people@rinsed.co.

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Req ID: R14

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