Full-Time Core Crew (Front Desk & Sales) - Maryland
Solidcore
Sales & Business Development
Maryland, USA
Posted on Saturday, March 30, 2024
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Area Manager. This role is full time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience.
You'll be responsible for:
- Performing routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
- Touring prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout
- Regularly interacting with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, apparel, and promotions
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assist the Head Coach, Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying the management team of any employee or client complaints or grievances, and assist with responding appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Following up with client lists is Axel to meet monthly sales quota
- Responding to client e-mails
- Alerting coaches about client milestones and setting up the celebration board
What we need from you:
- High school education, some college preferred
- Full-time availability
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you'll bring to us:
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills
- Careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- 1 year sales experience preferred
- MindBody Online (MBO) experience preferred
- Passion for fitness, wellness, and the [solidcore] brand
Compensation and benefits:
- Compensation Range: $45,000-50,000 per year
- Flexible PTO
- Full coverage health, dental, & vision insurance
- 401k with employer match
- Cellphone stipend