Coach/Core Crew Team Member - Libbie Mill, VA
Solidcore
People & HR
Richmond, VA, USA
Posted on Thursday, April 25, 2024
Roles and Responsibilities
- Participating in team meetings and events
- Learning new techniques and best practices from the coach community
- Interacting and forming relationships with clients and the fitness community
- Embodying the [solidcore] brand and culture
- Creating a fitness space that is welcoming and inclusive of all backgrounds and abilities
- Performing routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
- Touring prospective clients through the facility, explaining the [solidcore] workout in detail (including the science), and demo the workout
- Regularly interacting with clients and obtaining, assessing, and addressing information on client needs, expectations and levels of satisfaction; and responding to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, apparel, and promotions
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assisting the Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying Area Manager and/or member of the studio management team of any employee or client complaints or grievances, and assisting the Area Manager to respond appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Communicating with studio leads via axel, phone, and email to generate sales
- Following up with client lists in axel to meet monthly sales quota Responding to client emails
- Alerting coaches about client milestones and setting up the keychain and board for celebration
Required Skills and Experience
- Availability to coach a minimum of 6 classes per week
- The coaching/core crew role is part-time
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
- High School Education, some college preferred
- Optimism and hard work with a love for health, fitness, and the [solidcore] workout
- Passionate about helping others become the strongest version of themselves and achieve their goals
- Ability to thrive in a fast-paced, entrepreneurial environment
- Prior group fitness experience is a plus but not required
- Outgoing and personable with a desire to build relationships within and outside the [solidcore] community
- Team player with a positive attitude
- Genuine desire to inspire and motivate others
- Reliable and professional
- Comfortable on a mic leading a fast-paced class with loud music and lots of energy in the room
- 1 year sales experience preferred
- MBO experience preferred
- Outstanding customer service skills
- Strong organizational skills & attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
Availability Requirements
- A minimum of fifteen hours of weekday availability per week (Mon-Fri)
- One full weekend day per week
- Ability to coach a minimum of three holidays per year:
- One summer (Memorial Day, Fourth of July, Labor Day)
- One winter (Thanksgiving, Christmas, New Years Day)
- One pre/post (Black Friday, Christmas Eve, New Years Eve)
- Ability to coach a minimum of six classes, ~nine hours per week
Compensation and Benefits
- Competitive base pay plus an opportunity to earn per class revenue share based on experience and other qualifications of the successful candidate
- Flexible work schedule
- Comprehensive paid training program
- Potential to earn commission
- Free drop-in classes
- Growth potential