Full-Time Core Crew (Front Desk & Sales) - DC West
Solidcore
Sales & Business Development
Washington, DC, USA
Posted on Tuesday, April 30, 2024
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Area Manager. Core Crew members contribute to [solidcore]’s success by generating sales, promoting the studio and delivering a positive experience with professionalism and patience. This role is full time, with hours that vary based on studio schedule and needs, and this role will support our 14th&U, Adams Morgan, West End, and Cathedral Commons studios.
You'll be responsible for:
- Performing routine client-facing system tasks, including new account set-up, scheduling / canceling / rebooking classes, package purchases, and other general account needs as requested
- Touring prospective clients through the facility, explain the [solidcore] workout in detail (including the science), and demo the workout
- Regularly interacting with clients and obtain, assess, and address information on client needs, expectations and levels of satisfaction; and respond to client requests and concerns promptly and effectively
- Maintaining product knowledge for all studio retail operations, including class packages, apparel, and promotions
- Being of service to our clients by being aware of studio issues, events, or schedule changes and communicating them to clients and [solidcore] team members as needed
- Assist the Head Coach, Area Manager, and Coaches in daily operations, including keeping the studio meticulously clean while working with our team to provide a superior experience to our clients, and other tasks or projects as needed
- Notifying the management team of any employee or client complaints or grievances, and assist with responding appropriately
- Quickly addressing any maintenance or equipment issues that are visible to clients
- Following up with client lists is Axel to meet monthly sales quota
- Responding to client e-mails
- Alerting coaches about client milestones and setting up the celebration board
What we need from you:
- High school education, some college preferred
- Full-time availability
- Ability to lift up to 30 pounds and walk through all areas of the studio
- Ability to work a flexible schedule that meets the needs of the business, including mornings, evenings, holidays, weekends, and closing hours
What skills & experience you'll bring to us:
- Excellent interpersonal and communication skills
- Outstanding customer service skills
- Strong organizational skills
- Careful attention to detail
- Must be willing to initiate tasks and perform duties without direction
- Ability to stand for long durations of time
- 1 year sales experience preferred
- MindBody Online (MBO) experience preferred
- Passion for fitness, wellness, and the [solidcore] brand
Compensation and benefits:
- Compensation Range: $45,000-50,000 per year
- Flexible PTO
- Full coverage health, dental, & vision insurance
- 401k with employer match
- Cellphone stipend