Job Title: Implementation Engineer Department: Customer Success

Reports to: Manager, Implementation Engineers

Job Summary: Specright is looking to hire a Technical Implementation Engineer within our Customer Success Team. In this role you will be responsible for managing Customer and Product Implementation configuration including Specright and Salesforce. You will also work hand-in-hand with the Director of Implementation and Implementation Engineering Manager. You will work cross-functionally with teams including Sales, Marketing, Product Management, and Software Engineering. In this role, you will get the chance to work with customers such as Johnson & Johnson, P&G and Caterpillar.

Responsibilities And Duties

• Responsible for the technical solution execution and build of customer solutions and ensuring implementation success for projects in Mid Market to Enterprise
• Define and document solution design, user stories and requirements inclusive of configuration, custom development and data migration
• Work with the Solution Data Architect & Project Manager to define a scope and deliverables for a successful implementation
• Consultant, lead and guide customers with best practices to support customers in business transformation and process optimization as part of a Specright implementation
• Help customers transform their business with SDM technology
• Configure objects, layouts, and workflows in Specright with Salesforce.com admin functions
• Assist with data imports, quality checks, and verification of client data
• Work one-on-one with clients in the following industries: beauty and cosmetics, consumer goods, packaging, food & beverage, wine & spirits, automotive, and chemicals
• Train and mentor new implementation engineers within the team, for product and industry best practice
  
  

Conduct weekly technical training and/or mentorship for the team

Qualifications

• 3+ years experience required, ideally within manufacturing or tech industries
• SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain experience required
• Salesforce.com knowledge preferred but not required
• Be an active learner
• Ability to manage multiple customers' task prioritization (i.e. holistic approach)
• The desire to dive head first into an early-stage technology environment
• Excellent communication, interpersonal, email and organizational skills
• Attention to detail
• Highly Accountable
• Time management with respect to managing multiple projects at once
• Fast learner, team player, can-do attitude, highly organized, execution-oriented,
  
  

problem solver

• Positive and Inquisitive Attitude
• Ability to provide technical solutions for medium to high complexity projects
• Thrives on tackling challenges
  
  

About Specright

Specright offers cloud-based software (SaaS) for specification data management to Fortune 1000 companies with complex needs. Whether it's packaging, formulas or products, Specright helps companies reduce costs and empower efficiencies by sharing, analyzing and auditing specifications.

Specright is disrupting the $1 Trillion packaging acquisition and specifications industry. Our customers typically manage thousands to 10s of thousands of product SKU's. Currently, most rely on PDFs, spreadsheets, emails, phone calls and less than user-friendly ERP / PLM systems to manage all aspects of their specification needs--from procurement to quality assurance. We believe that access to accurate specification data, plus the intelligence to make data-driven decisions is critical in today's operating environment.

Although we are an early stage company, we have well-known companies as customers that believe what we believe. Companies like Dow Chemical, Johnson & Johnson, Flowers Foods (Wonder Bread, Nature's Own), The Wonderful Company (FIJI Water, Justin Wines), and J&J Snack Foods (Icee, Super Pretzel) trust us with their critical specification information, and rely on us to help them access the full power of that information to operate more efficiently.

Specright has a deep bench of product and packaging experts, and experienced technologists. Leadership has grown and sold successful packaging and technology companies, raised multiple rounds of VC capital including two rounds for Specright from select and prominent VC groups--we are well-funded and backed by some of the best.

Culture

We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing ideas and information. It's more important to innovate, then worry about making mistakes.