Customer Operations Coordinator

Spindrift

Spindrift

Administration, Customer Service, Operations
Newton, MA, USA
Posted on Saturday, August 3, 2024

Responsibilities

  • Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
  • Maintain effective communication with Sales team and customers to resolve issues/challenges. Develop relationships with internal and external partners to represent Spindrift Customer Operations for your specified customer base.
  • Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
  • Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
  • Achieve overall corporate as well as specific functional goals.
  • Identify opportunities to improve procedures and policies that add value to the business.
  • Maintain tracking and tracing customer data records both on and off ERP system.