Customer Operations Coordinator
Spindrift
This job is no longer accepting applications
See open jobs at Spindrift.See open jobs similar to "Customer Operations Coordinator" VMG Partners.Administration, Customer Service, Operations
Newton, MA, USA
Posted on Aug 3, 2024
Responsibilities
- Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
- Maintain effective communication with Sales team and customers to resolve issues/challenges. Develop relationships with internal and external partners to represent Spindrift Customer Operations for your specified customer base.
- Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
- Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
- Achieve overall corporate as well as specific functional goals.
- Identify opportunities to improve procedures and policies that add value to the business.
- Maintain tracking and tracing customer data records both on and off ERP system.
This job is no longer accepting applications
See open jobs at Spindrift.See open jobs similar to "Customer Operations Coordinator" VMG Partners.