Agency Community & Experience Manager
Tracksuit
Sydney, NSW, Australia
Posted on Jul 21, 2025
At Tracksuit, we’re building a global community of the world’s best agency brand builders - the dreamers, thinkers, and doers who champion brand effectiveness in leading advertising agencies. Our agency partners are core to our growth, and we’re committed to helping them thrive through meaningful relationships, thoughtful enablement, and connection to a like-minded community.
As we grow, we're seeking a strategic and people-focused Agency Community & Experience Manager to help scale our agency ecosystem through education, nurturing and connection. This role will lead and execute onboarding, education, and community-building programs, and as the face of Tracksuit for many of our agency partners, you’ll help partners feel connected, confident, and part of something bigger.
While your focus is ANZ, many of the initiatives, assets and programs you build will be repeatable across other markets.
This is a unique opportunity to combine community building, strategic enablement, and creative execution - all within a high-performing, fast-moving team.
What you’ll do:
- Grow and nurture our agency community: Drive engagement through scalable, human-centric communications and memorable touchpoints that help us grow without losing our personal touch.
- Be a visible and trusted leader within the agency partner community: Building relationships that scale.
- Content delivery & distribution: Collaborate with GTM & enablement teams to deliver content and education that helps agencies champion brand building and effectiveness, while getting the most from our product and partnership program.
- Partner enablement: Bring global enablement and partner marketing strategies to life in ANZ - localising and delivering scalable onboarding and training through webinars, AMAs, workshops, and content to set partners up for success.
- Event planning & execution: Work with Partner Managers and Marketing to plan and deliver co-marketing and community events - from agency keynotes to partner lunches - that spark connection, learning, and growth.
- Cross-functional collaboration & advocacy: Work with Marketing, Enablement, Product, and Operations to align efforts and champion the voice of the community internally.
- Track, analyse, optimise: Be accountable to partner engagement metrics, enablement effectiveness, and referral activity. Use insights to make data-driven recommendations.
What you’ll bring:
- 3–5 years of experience in a similar role, or in account/project management within an agency, publisher, media company, or marketing team.
- A generalist mindset - you're comfortable wearing many hats, from event planning to email automation to partner reporting.
- Experience working in fast-paced, ambiguous environments where you’re building from the ground up.
- A strategic thinker and hands-on doer - you plan, execute, and continuously optimise.
- Passion for community building, customer success, and creating great user experiences.
- Excellent communication and content skills - whether written, visual, or verbal.
- Proven experience managing events (online and offline) end-to-end.
- Comfortable collaborating cross-functionally with Product, Marketing, and Operations teams.
👀 Bonus if...
- You have proven success building & growing customer communities or partner programmes
- You have experience managing both external (customer) & internal (employee) enablement
Why we think this role is exciting:
- Build something new from the ground up: This is a rare opportunity to shape a brand-new role and partner engagement model within a fast-growing company. You'll have the freedom to experiment, validate ideas, and scale a new growth lever for our global Agency Partnerships program.
- Make a meaningful impact: Agencies are a critical and fast-growing channel for Tracksuit – playing a key role in how we reach and support the world’s best brand builders. The work you do will directly influence how our partners experience Tracksuit and how we grow together.
- Be the face of Tracksuit to the agency world: You’ll lead programs that make agency partners feel confident, connected, and part of something bigger. Your work will strengthen relationships, drive education, and foster a vibrant agency community.
- Cross-functional and high-visibility: Sitting at the intersection of Partnerships, Marketing, Enablement, and Product - this role gives you exposure to many parts of the business and the chance to collaborate with smart, mission-driven teammates.
- Global mindset, local focus: While based in ANZ, the experiences, tools, and programs you design will shape how we engage partners across markets – influencing global strategy through local insight.
🐾 FYI - We’re pet-friendly in principle and practice — with the occasional four-legged visitor adding to the charm, not the chaos.
We’re a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.
Underpinning the experience are our great benefits, including:
⦿ Compensation: Competitive market rate remuneration, which is reviewed twice annually. Our radically transparent compensation policy ensures that salaries are fair across the entire team
⦿ Employee Share Option Program (ESOP): So that everyone on the team has a share in Tracksuit’s success.
⦿ Progressive health and wellness benefits: Including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave.
⦿ Generous parental benefits: 12 weeks’ paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.
⦿ A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.
⦿ Flexible working: We have beautiful offices in New York, London, Sydney and Auckland. We are office first but offer flexibility day to day and adopt a balanced approach to WFH/in-office work.
But don’t take our word for it! You’ll be joining the:
- Mumbrella Marketing Company of the Year 2022
- HRD Employer of Choice <200 Staff 2024
- NZ Hi Tech Awards, Emerging Company of the Year 2024
- AFR Best Place to Work Media and Marketing (4th place) 2024
👉 We are committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives.