This role is onsite 5 days a week in Fremont, CA

About the Role

We are seeking a strategic and results-driven Driver Operations Manager to oversee our independent contractor and flex driver network across multiple regions. This role is designed for someone who can enhance day-to-day delivery performance while also building scalable processes that support the company’s rapid growth. The successful candidate will lead initiatives focused on driver engagement, operational efficiency, compliance, and data-driven decision making, ensuring our driver community is equipped to deliver exceptional service in a fast-paced environment.

Key Responsibilities

• Driver Network Management: Oversee the recruitment, onboarding, and performance of independent contractor & flex drivers across multiple regions.
• Operational Efficiency: Develop and implement strategies to reduce costs, and improve delivery times.
• Performance Monitoring: Establish KPIs and monitor driver performance metrics to ensure compliance with service standards.
• Compliance and Risk Management: Ensure adherence to legal and company standards for independent contractors, mitigating risks associated with non-compliance.
• Driver Engagement: Foster a positive relationship with the driver community through regular communication, feedback sessions, and support initiatives.
• Cross-Functional Collaboration: Work closely with the Central Ops, Customer Service, and Legal teams to align driver operations with overall company objectives.
• Technology Utilization: Leverage delivery management systems and data analytics tools to drive decision-making and operational improvements.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• 5+ years of experience in logistics or delivery operations, with at least 2 years in a managerial role overseeing independent contractors.
• Strong understanding of last-mile delivery logistics and the gig economy model.
• Proficiency in data analysis tools (e.g., SQL, Excel) and delivery management software.
• Ability to travel to different locations in the US
• Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse driver workforce.
• Demonstrated ability to work in a fast-paced, high-growth environment.
• Bilingual in Mandarin and English is a plus.

Benefits

• Comprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages
• 401k, 4% company match
• Equity and Bonus
• Vacation, sick and holiday time off
• Monthly mobile stipend
• Monthly Weee! Points credits

Compensation Range

• The US base salary range for this full-time position is $105,000 - $123,500
• This role may be eligible to discretionary bonus, incentives and benefits
• Our salary ranges are determined by role, level, and location

The range displayed on each job posting reflects the minimum and maximum base salary for new hires for the position across all US locations. Within the range, individual pay is determined by multiple factors like job-related skills, experience and work locations. Your recruiter can share more about the specific salary range during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any variable compensation elements.

Weee! is an equal opportunity employer welcoming all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. Discrimination or harassment of any kind is not tolerated at Weee!. If you need to inquire about an accommodation or need assistance with completing the application, please email us at applicantaccommodation@sayweee.com.

For more jobs and to find out more about Weee!, visit our career page: https://about.sayweee.com/careers